Personal Data Protection Policy

About This Policy

 Kenko Wellness – (“the Company”) – is committed to comply with the Singapore Personal Data Protection Act (PDPA) 2012 in protecting customers’ personal information that has been processed by the Company. This document informs you of the Company’s policy and practices on data privacy matters, before you provide your personal data to the Company.  The word “You” or any derivation thereof, as used herein refers to owner of the personal data.



Source of Your Personal Data

Most, if not all, of your personal data was obtained from you directly, either from the following sources or from any other information you provided and this may include:

Enquiry Form;

Various type of Application and/or Registration Forms;

All other Company and/or support services related Request Forms;

In some instances, your personal data may have been obtained from external sources including, but not restricted to the following:

From third parties such as previous educational institutions, law enforcement agencies and other government entities;

Third party service providers and any other future third parties in relation or incidental to the above;

Personal data which are available in the public domain.

Personal data which may be collected from cookies through the use of the Company’s website is governed by the Privacy Policy that can be found at Nonetheless, your rights remain unaffected.



What Personal Data Do We Process?


Generally, the personal data that we collect and process include but is not restricted to:

Name, Identification number (NRIC), Passport number, Visa pass, Address, Contact numbers, Personal email address, Photo and images, Nationality, Student’s Gender, Date of birth, Previous qualifications, Parents’/guardian’s marital status, Emergency contact person(s) details, Billing-related information, Employment/occupation.

If the personal data is necessary to initiate any matter with the Company, and you refuse to provide the personal data to the Company, the Company will not be able to proceed further with regards to your matter.



Sensitive Personal Data 

Some of the personal data that we collect and process may include what is defined as ‘sensitive personal data’ under the Act and these include, but are not restricted to:

Race, religion, health, records of misconduct and disciplinary action, records of criminal offence, family court orders.

This sensitive information shall be treated carefully by the Company and will only be used for specific purposes. It will not be released to a third party without your explicit consent unless it is necessary to protect your vital interests or requested by government agencies.



How Do We Use Personal Data?

The purpose for which personal data is collected and further processed includes, but are not restricted to the following:

To process application for admission;

  1. To manage and respond to enquiries;
  2. To facilitate co-curricular related activities and other Company events;
  3. To provide the relevant administrative support, counselling and pastoral services;
  4. To manage the use of facilities such as library, laboratories and so on;
  5. To administer members related events;
  6. To administer online payment;
  7. To collect information for relevant local or international statutory boards.
  8. To contact customer’s next of kin in case of emergency;
  9. To comply with any regulatory, audit or security related requirements
  10. For all and any other ancillary purposes relating to our provision of service e.g., the supply of computers, iPads, other forms of telecommunications and technology services;
  11. Any other purposes related to the smooth running of the Company.



Provision of Information

The provision of all information requested for in the relevant forms of the Company is mandatory, unless specified otherwise, in enabling us to process your application/request and offer our services to you.
Should you fail to provide the said information, the Company may be unable to process your request and/or provide you with the relevant services.



Disclosure of Your Personal Data

The Company will keep your personal data confidential unless you have given the written consent to such disclosure or it is within the ambit of permitted disclosures under prevailing laws/guidelines. The Company may disclose your information to the categories of third parties as listed below (not restricted to):

Relevant government departments/agencies, statutory authorities and industry regulators;

The Immigration and Checkpoints Authority (ICA) and its appointed agencies;

Foreign embassies and their appointed agencies;

Third parties appointed by the Company to provide services to the Company such as auditors, lawyers, contractors, printing companies, travel agencies, training organisors and insurance companies;


Consent Clause

By registering for service or package, you consent to receive information that you are interested in, such as updates relating to products, health, performances, exhibitions, talks, and special events. You will also consent to receive information via phone call, mobile message, and/or email. You understand that you will receive calls or mobile messages from the Company even if you have registered with the Do-Not-Call (DNC) Registry.




Amendments to This Policy

This Policy may be reviewed and amended from time to time. We will communicate such changes along with the updated Policy on the Company website: and/or other appropriate communication means as may be determined by the Company. Parents and students are advised to visit the Company website on a regular basis to check for any updates and changes on this Notice.